1. How long does it take until my cleaned shoes arrive back?
As a rule, shoe cleaning – including shipping to and from us – takes 10 business days.
2. Is shipping for my shoes insured?
When you book a cleaning package with SNEAKERAY, both shipping to us and return shipping to your home are insured.
3. Is postage included in the price?
Yes, postage for outbound and return shipping is included with every cleaning package.
4. I need my shoes back faster. Is there an express service?
If you are in a hurry, we are happy to prioritise your cleaning. Add the “Express Clean 24” or “Express Clean 48” option to your package and receive your shoes back within 24 or 48 hours.
5. Are the cleaning products environmentally friendly?
We use only Eco-Label certified cleaning products that meet the highest standards.
6. I do not want to ship my shoes – can I drop them off?
If you live in or around Vienna, Innsbruck, Linz or Salzburg, you can drop off your shoes in person. Visit our drop-off locations on the Shops page.
7. Does SNEAKERAY clean only shoes?
In addition to sneakers and leather shoes, we also clean handbags and caps.
8. Do I have to pay for cleaning in advance?
To receive the shipping label and send your shoes to SNEAKERAY, payment must be made in advance.
9. How much does cleaning my shoes cost?
We offer different packages and add-ons – you can find them on our Packages page.
10. Are soles, insoles and laces cleaned as well?
With every SNEAKERAY cleaning package, soles and laces are cleaned. Insoles are included with Premium packages.
11. Does SNEAKERAY clean all shoes?
Yes! We clean sneakers and leather shoes regardless of material. An additional fee applies for suede and nubuck due to the nature of the material.
12. How should I pack my shoes to send them to SNEAKERAY?
Shipping boxes are available at the post office. Any box you have at home is sufficient (e.g. a shoe box).
