These General Terms and Conditions (GTC) apply to all contracts between SNEAKERAY e.U., Wipplingerstraße 16, 1010 Vienna (hereinafter "SNEAKERAY") and the customer for the cleaning of shoes, sneakers, handbags and other textiles via the website www.sneakeray.at.
Deviating terms and conditions of the customer are not recognised unless SNEAKERAY expressly agrees to their application in writing.
SNEAKERAY offers professional cleaning services for shoes, sneakers, handbags and caps. The exact scope of services results from the cleaning package selected by the customer and the services described on the website.
SNEAKERAY reserves the right to provide additional services for special materials or heavy soiling and to charge these separately, provided this has been agreed with the customer in advance.
The presentation of products and services on the website does not constitute a legally binding offer, but an invitation to submit an order.
By submitting the order, the customer makes a binding offer to conclude a cleaning contract. The contract is concluded when SNEAKERAY accepts the order by order confirmation by email or begins processing the order.
All prices stated on the website are in euros including statutory VAT, unless otherwise stated. Shipping costs for outbound and return delivery are included in the price of cleaning packages.
Payment is due before the cleaning is carried out. Without prior payment, no shipping label will be issued and the cleaning will not be performed.
SNEAKERAY accepts the payment methods indicated on the website.
The customer ships the items to be cleaned to the address specified by SNEAKERAY. Shipping to the cleaning facility and return shipping to the customer are insured when a cleaning package is booked.
The regular processing time is generally 10 business days including outbound and return shipping. Express services (24 or 48 hours) are available for an additional charge if this option was selected when ordering.
Customers in Vienna, Innsbruck and other locations listed on the website may also drop off their items in person at the designated drop-off points. In this case, postal shipping is not required.
SNEAKERAY carries out cleaning with the care expected of a professional cleaning business. SNEAKERAY accepts no liability for pre-existing material damage, signs of wear or manufacturing defects.
The customer is obliged to report obvious damage when dropping off or shipping items. Complaints must be submitted to SNEAKERAY in writing immediately upon receipt of the cleaned items, at the latest within 7 days.
SNEAKERAY's liability is limited to intent and gross negligence, insofar as permitted by law.
Consumers have the right to withdraw from the contract within 14 days without giving reasons. The withdrawal period is 14 days from the day of conclusion of the contract.
To exercise your right of withdrawal, you must inform us (SNEAKERAY e.U., Wipplingerstraße 16, 1010 Vienna, office@sneakeray.com) of your decision to withdraw from the contract by means of a clear statement.
The right of withdrawal expires prematurely if SNEAKERAY has fully performed the cleaning and only began performing the service after the consumer gave express consent and simultaneously confirmed knowledge that they lose their right of withdrawal upon full performance of the contract.
The collection and processing of personal data is carried out in accordance with our privacy policy, available at www.sneakeray.at/datenschutz.
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. SNEAKERAY is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for all disputes arising from this contractual relationship is Vienna, provided the customer is a business.
Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.